Shipping & Delivery
1. How long does it take for delivery?
If the order is placed before 12:00 noon, it will be shipped the same day; if after 12:00 noon, it will be shipped the next business day.
Standard shipping is free and usually takes 2 to 7 business days, depending on the region. Once your order has shipped, you will receive a tracking number to follow its progress.
2. How much does the delivery cost?
Delivery is absolutely free - regardless of the order amount and delivery region. We take care of all costs to make your shopping experience even more pleasant
3. Can I track my order?
After shipment, you will receive an e-mail with a tracking number to track your parcel online.
Payment Method
1. What payment methods do you accept?
We offer secure shopping and accept payment via Stripe, credit card, debit card or VISA, Google Pay and Apple Pay. So you can choose the option that suits you best.
2. Is it safe to pay for an order on your website?
Yes, payment via Stripe is absolutely safe. Stripe is one of the most reliable payment platforms in the world, meeting the most stringent security standards, including PCI DSS Level 1 certification. All data is encrypted and transmitted through secure channels, and the platform itself undergoes regular audits and updates. Your payment data is not stored on third-party servers, including the store's website.
Checkout
1. How do I place an order?
Select the desired product, add it to your cart and proceed to checkout. Fill in the contact information, choose the method of delivery and payment, then confirm the order.
2. Do I need to register to place an order?
No, registration is not required. You can checkout as a guest, but registered users get access to order history and personalized offers.
Return and exchange
1. Can I return or exchange a product?
Yes, you can return an item within 30 days of receipt with the product still in its original packaging. Please refer to our returns policy for more details.
2. Who pays for shipping on returns?
If the return is due to our mistake (wrong product, damage), we take care of the shipping. In other cases - at the expense of the customer.
Merchandise and availability
1. How do I know if an item is in stock?
If an item can be added to your cart, it is in stock. Otherwise it will say "Out of stock" or "Coming soon".
2. Will the item be restocked?
Some items are restocked regularly. You can sign up to be notified when an item arrives on the product page.
Support
1. How do I contact support?
You can write to us via the feedback form on the website, messengers or email support@eazy-mart.com. We respond within 24 hours.