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Frequently Asked Questions

Here you will find answers to the most popular questions. We've gathered all the information you need to simplify your journey and help you figure things out faster.

Shipping & Delivery

1. How long does it take for delivery?

If the order is placed before 12:00 noon, it will be shipped the same day; if after 12:00 noon, it will be shipped the next business day.

Standard shipping is free and usually takes 2 to 7 business days, depending on the region. Once your order has shipped, you will receive a tracking number to follow its progress.

2. How much does the delivery cost?

Delivery is absolutely free - regardless of the order amount and delivery region. We take care of all costs to make your shopping experience even more pleasant.

3. Can I track my order?

Yes, once your order is shipped, you will receive a notification with a tracking number. You will be able to track the location of the parcel in real time on the delivery service's website.

Payment Method

1. What payment methods do you accept?

We offer secure shopping and accept payment via Stripe, credit card, debit card or VISA, Google Pay and Apple Pay. So you can choose the option that suits you best.

2. Is it safe to pay for an order on your website?

Yes, payment via Stripe is absolutely safe. Stripe is one of the most reliable payment platforms in the world, meeting the most stringent security standards, including PCI DSS Level 1 certification. All data is encrypted and transmitted through secure channels, and the platform itself undergoes regular audits and updates. Your payment data is not stored on third-party servers, including the store's website.

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